Order Issues

Please inspect your order upon delivery. If anything doesn’t meet your expectations or arrives incorrectly, contact us right away so we can review the issue and make it right as quickly as possible. Your satisfaction is important to us, and we’re always happy to help.

Refund Policy

At Primecut Firewood, customer satisfaction comes first. We stand behind the quality of our firewood and our service 100%.

If you’re not fully satisfied with your purchase, we offer a 30-day satisfaction guarantee. You have 30 days from the date of delivery to request a refund—no hassle, no complicated process.

To start a refund request, simply contact us at:
📧 Email: contact@primecutfirewood.com

Our team will work with you to ensure a fair and timely resolution.

Refunds

Once your refund is approved, it will be automatically issued to your original payment method within 10 business days.

Please note:

• Processing times may vary depending on your bank or credit card provider.

• It may take additional time for the refund to appear on your statement.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
📧 contact@primecutfirewood.com